Reference

How bigbaazi Handles Your Personal Data

Our privacy policy sets out exactly what personal data we collect when you open an account on bigbaazi.

Data collected only as neededYour rights explained clearlyAccount security backed by encryptionContact us to access or delete your dataAvailable where Indian law permits

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What This Privacy Policy Covers

bigbaazi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed by bigbaazi when you access our platform at bigbaazi.co, where permitted by local law. We collect data such as your name, contact details, payment method identifiers (for example, your UPI handle or Paytm-registered mobile number), and account activity.

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We use this data to operate your account, process deposits and withdrawals, verify your identity as required, and send you relevant account communications. We do not sell your personal data to third parties. Data shared with payment processors — including PhonePe, Paytm and UPI networks —
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is limited to what those processors require to complete a transaction. Jurisdiction-specific rights may apply depending on where you access our service under applicable Indian law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of what we hold, or wish to raise a concern, our privacy support team is here. You can reach us through live chat on bigbaazi.co, by email, or through our help centre — we aim to respond to all privacy-related queries within 72 hours on working days.

Team online

Live Chat

Start a live chat on bigbaazi.co and select 'Privacy & Data' from the support menu. Our agents handle data queries during extended hours across Indian Standard Time.

Email Support

Send your data access or deletion request to our dedicated privacy email. Include your registered mobile number or UPI handle so we can locate your account quickly.

Help Centre

Browse our on-site help centre for written answers to common privacy questions — covering data retention, cookie settings and how to update the details tied to your account.

HOW WE PROTECT YOUR DATA

Data Handling and Account Security at bigbaazi

We have built data-handling practices around the principle of collecting only what is necessary and keeping it secure for as long as we are required to.

Encryption in Transit and at Rest

All data sent between your device and bigbaazi.co travels over TLS encryption.

Cookie Usage and Your Choices

We use cookies to keep your session active, remember your language preference and understand how pages perform.

Account Verification Data

Identity documents you submit during account verification are used solely to confirm eligibility and comply with applicable legal requirements.

Data Retention Periods

We keep your account data for as long as your account is active and for the period required by applicable…

Requesting Access or Deletion

You have the right to request a copy of the personal data we hold about you, or to ask us…

Third-Party Data Sharing

We share data only with partners who need it to deliver a service — payment processors like PhonePe and Paytm…

Common Privacy Policy Questions

These answers address the data and privacy questions we hear most often from people with accounts on bigbaazi.co. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, email address, mobile number, date of birth and the payment identifiers you use — such as your UPI handle or Paytm-registered number. We also log account activity and device information needed to operate the platform securely.

Payment identifiers like your UPI handle or Paytm mobile number are stored in encrypted form and shared only with the relevant payment processor to complete a transaction. We do not store full bank account numbers or card details on our servers.

Yes. Submit a data access request through live chat on bigbaazi.co or by email to our privacy team. Include your registered mobile number so we can locate your account, and we will send you a copy within 72 hours on working days.

Contact us via live chat or email with a deletion request. We will remove or anonymise your personal data once any legally required retention period has passed. We will confirm completion of the deletion in writing.

We share data only with partners who need it to deliver a specific service — payment networks such as PhonePe, identity verification providers, and fraud detection services. All partners operate under data-processing agreements and may not use your data beyond their contracted function.

Cookies keep your session active, save preferences and help us see which pages perform well. You can change your cookie settings through the banner shown on your first visit, or adjust them any time in your browser's privacy settings.

We retain account data for the period required by applicable Indian law after account closure, then delete or anonymise it. The exact period depends on the type of data and the legal obligation that applies to it in your jurisdiction.

How bigbaazi Handles Your Personal Data

Contact Us About Your Privacy

Live Chat

Email Support

Help Centre

Data Handling and Account Security at bigbaazi

Encryption in Transit and at Rest

Cookie Usage and Your Choices

Account Verification Data

Data Retention Periods

Requesting Access or Deletion

Third-Party Data Sharing

Common Privacy Policy Questions

01 What personal data does bigbaazi collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of the data bigbaazi holds about me?

04 How do I ask bigbaazi to delete my personal data?

05 Does bigbaazi share my data with third parties?

06 How do cookies work on bigbaazi.co and can I turn them off?

07 How long does bigbaazi keep my account data after I close my account?

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